Privacy Policy

1. Introduction

eg44 ("we", "us", or "our") operates the website at https://eg44.vip and provides online casino and sports betting services to players in Bangladesh. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our platform, create an account, or make use of any of our services.

By accessing or using eg44, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all visitors, registered players, and any individual who interacts with our site or services.

We are committed to protecting your privacy in accordance with responsible data governance standards. Our platform serves players primarily located in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, and we take all reasonable steps to ensure your data is handled with the highest level of care.

2. Information We Collect

In order to provide you with a complete, secure, and personalised gaming experience on eg44, we collect several categories of information. We collect only what is necessary for the purposes outlined in this policy.

2.1 Personal Identification Information

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• National ID or passport details where required for KYC verification
• Residential address, including city and district within Bangladesh

2.2 Financial and Transaction Information

• Payment method details, including mobile banking references for bKash, Nagad, Rocket, and Upay
• Transaction histories, deposit and withdrawal amounts, and timestamps
• Bonus usage, free spin claims, and wagering requirement progress
• Account balance and bet history for responsible gaming monitoring

2.3 Technical and Usage Data

• IP address, browser type, and device model
• Pages visited, session duration, click patterns, and feature usage on eg44
• Cookies, local storage data, and analytics identifiers

3. How We Use Your Information

The personal data we collect from you is used solely for legitimate purposes related to operating and improving our platform and delivering the services you have requested. Specifically, we use your information for the following purposes:

• Account registration, identity verification (KYC), and age verification to confirm you are 21 or above
• Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Providing and personalising your gaming experience, including cricket betting, live casino, slots, and crash games
• Sending account notifications, promotional offers, and platform updates by email or SMS
• Fraud prevention, anti-money laundering (AML) checks, and detecting suspicious or harmful behaviour
• Responsible gaming monitoring, including tracking deposit limits, session lengths, and self-exclusion requests

We do not use your personal data for automated decision-making that produces legal effects on you, nor do we process sensitive data categories such as health information or political opinions.

4. Disclosure of Your Information

eg44 does not sell, rent, or trade your personal data to any third party. We may share your information only in the following limited circumstances, and only to the extent strictly necessary:

• Service providers and technology partners who assist in operating our platform (e.g. game studios such as Pragmatic Play, Evolution Gaming, Spribe; payment processors for bKash and Nagad integrations), all of whom are bound by strict confidentiality obligations
• Law enforcement or regulatory authorities where disclosure is required by applicable law, court order, or to protect the rights, property, or safety of eg44, its users, or others
• Fraud prevention agencies and anti-money laundering databases, where your activity triggers reasonable suspicion of unlawful conduct
• A successor entity in the event of a business merger, acquisition, or restructuring, subject to that entity honouring this Privacy Policy

Any other disclosure will only occur with your prior explicit consent. We will never disclose your data to advertisers, data brokers, or marketing list vendors.

5. Cookies and Tracking Technologies

eg44 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our site, and deliver relevant content. Cookies are small text files placed on your device that help us recognise you when you return.

We use the following categories of cookies on eg44:

• Strictly necessary cookies — required for platform functionality, including session management and secure login
• Performance and analytics cookies — help us understand which pages and games are most popular and how we can improve the platform
• Preference cookies — remember your language setting, display preferences, and previously visited game categories

You may configure your browser to reject cookies or notify you when a cookie is set. Please note that disabling certain cookies may impact the functionality of some features on eg44. For further details on how we use cookies, please contact our support team.

6. Data Security

eg44 employs a range of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive financial records, role-based access controls limiting staff access to personal data, and regular internal security audits.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or method of electronic storage is entirely risk-free. We encourage you to maintain the security of your own account by choosing a strong, unique password and never sharing your login credentials with anyone.

7. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, resolve disputes, and comply with our legal obligations. Specifically, financial transaction records may be retained for a minimum of five (5) years in accordance with standard record-keeping and anti-money laundering requirements.

Once your personal information is no longer required for any of the purposes described above, we will securely delete or anonymise it in accordance with our internal data disposal procedures. You may request deletion of your account data at any time by contacting our support team, subject to any overriding legal obligations we may have to retain certain records.

8. Your Rights and Choices

You have meaningful rights regarding the personal information eg44 holds about you. We respect these rights and will respond to valid requests promptly. As a player on eg44, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate or incomplete personal information
• Erasure — request that we delete your personal data, subject to legal retention obligations
• Restriction — ask us to restrict the processing of your personal data in certain circumstances
• Objection — object to us processing your data for direct marketing purposes

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and respond within a reasonable timeframe.

9. Third-Party Services and Links

eg44 integrates with carefully selected third-party service providers to deliver our full range of gaming and payment services. These include game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, Rocket, Upay, and international card networks. Each of these providers operates under their own privacy policies and data processing agreements, and we share only the minimum data necessary for service delivery.

eg44 is not responsible for the privacy practices of external providers. We encourage you to review the privacy policies of any third-party service with which you interact directly. We do not embed third-party advertising trackers or sell advertising data.

10. Protection of Minors

eg44 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from any person under the age of 21. During account registration, we require date-of-birth verification and may request KYC documentation to confirm eligibility.

If we discover that personal information from a user under 21 has been collected inadvertently, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe a minor may have accessed our platform should contact us immediately at [email protected].

11. Changes to This Privacy Policy

eg44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of eg44 following the posting of changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The most current version of this policy will always be available at https://eg44.vip/privacy-policy. If you have any concerns about a change to this policy, please contact us before continuing to use our services.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eg44 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related inquiries in a timely, respectful, and transparent manner. Our team is available to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.